Why should I hard reset?
If your vibrator is not working the way it should, you can always do a hard reset to restore your vibrator's original settings. If a hard reset does not solve your issue, please contact us at [email protected] and we'll do our best to diagnose the problem!
How to hard reset:
Press the left button (1 dot) to turn on your vibrator
Hold down the right button (2 dots) for ten seconds
After 10 seconds, the lights lights will quickly flash green and the vibrator will turn off. Hard reset complete!
Sync your vibrator to restore your vibration settings and to reset the clock
Caution: A hard reset will...
1. Reset the clock
If you fail to sync your vibrator after a hard reset, your sessions will be recorded with an incorrect date and time
2. Reset your vibration settings
Sync your vibrator before use to restore your vibration settings
Did none of these tips help?
Feel free to contact us at [email protected]. In your email, include any screenshots, screen recordings, or videos of what you're seeing. The more information you share, the easier and faster it will be for us to understand what may be happening.
We'd love to know:
What the lights on your Lioness do or don't do.
Your app's current firmware version (you can find this in under "Advanced" in the menu settings of your Lioness app).
Your original order number or the email address associated with it.