Unless you're using the Live View mode, your vibrator is not supposed to be paired to your phone while you use it.
Syncing/pairing should only be done from the Lioness app, not your phone's Bluetooth settings.
To sync your vibrator:
Open the app and go to the sync tab. This is located on the menu bar at the bottom, just tap the icon with two arrows in a circle.
Make sure your phone's Bluetooth is on
Turn on your vibrator
Hit "Get Sessions" button under the Sync Options on the app
The app should walk you through the rest!
It may take a few minutes for your sessions to upload, especially if you have multiple sessions or longer sessions. Please leave your app open (do not go to other apps during uploading) and leave your phone next to the vibrator.
When you need to sync your vibrator in the following situations:
To upload sessions after you have used your vibrator
To save any settings you have adjusted on the sync page, such as vibration levels and lock mode
To do a firmware update
To use Live View and/or Remote Control
NOT to use the vibrator itself. Pairing should happen before or after a session, not during.
Did none of these tips help?
Feel free to contact us at [email protected]. In your email, include any screenshots, screen recordings, or videos of what you're seeing. The more information you share, the easier and faster it will be for us to understand what may be happening.
We'd love to know:
What the lights on your Lioness do or don't do.
Your app's current firmware version (you can find this in under "Advanced" in the menu settings of your Lioness app).
Your original order number or the email address associated with it.